Refunds & Returns
Placeholder policy for launch. The store owner should confirm final refund rules.
Missing or short-delivered items
From My Orders, use Report Missing Item within 7 days of the order date. Select the item and quantity, then submit. Management reviews each claim. If approved, you receive store credit (not an automatic card refund). After 3 claims, further claims may be suspended until the store reviews your account.
Damaged or incorrect items
If something arrives damaged, missing, or incorrect, contact us as soon as possible with your order number and a photo where useful.
Perishable goods
Fresh and frozen items generally cannot be returned once delivered, except where the item was faulty or incorrect.
How to request help
Email absupermarket198@gmail.com or call 0424 272 914.